What to Know Before your First Pickup Day

Here at Fresh Clothes, we want to make laundry as easy for you as possible. You will be all set to go in just four easy steps!

  1. Sign up online:

Signing up for Fresh Clothes could not be easier! All you need to do is go to laundry.freshclothes.app enter in your name, number, email address, and which service you would like to purchase. After signing up for your profile, you will receive a personalized follow up including important information regarding your method of payment. Our web app at laundry.freshclothes.app can also be used  to view your invoice history, profile settings, incoming delivery dates, what time your bin is expected to be picked-up/dropped-off, and much more!

  1. Setting out your bin:

After signing up for Fresh Clothes, a team member will reach out to you to schedule a bin drop off. Once you fill the bin, the hard part is over! All of our customers will receive a text the day before their laundry is expected to be picked up with helpful information on what time your bin is expected, and any additional comments made by the Fresh Clothes team that will make your laundry experience even better. We expect all customers to have their bins sitting out on their front porch, in front of their front door before 8:00 AM. Please ensure that the lid is closed on the bin and place any additional shoe or ironing bags on top of the bin. Customers are not expected to wait or greet the Fresh Clothes Drivers either, as we try to maintain a contact-free process for your health and safety!

  1. Receiving your Fresh Clothes:

So, you have set out your bin, it has been picked up, and you’re ready for clean clothes soon, what now? Nothing! All you have to do is wait – or do those other, more important things you have waiting for you instead of laundry. Within 24 hours, you will receive a text saying that your laundry is done, and your bin will be returned to your front door with clean and folded clothes ready to be worn. Inside every bin will be your clothing separated with brown wrapping paper. The brown paper ensures that you can easily separate your laundry between genders, articles, or more. A small piece of paper will also be included in your bin that will inform you of who folded your clothing, so you can stay up to date on your favourite washers/cleaners!

  1. Continuing the Service:

Once you have the app set up and your service started, you’re all good to go! The service will continue to pick-up and drop-off your laundry on a weekly basis, notifying you a day before through phone number or email. We understand that sometimes you would prefer to do your own laundry for the week. To make sharing that with us as easy of a process as possible, we send out weekly texts offering you the ability to “skip” your service. As your service continues, you can check up on what payment methods you are using, expected delivery dates, and contact support all from the mobile app or Fresh Clothes portal.